top of page

TERMS AND CONDITIONS

At ProtoFPV, we are committed to providing the best customer service! Our terms and conditions is to ensure that you have the best experience with our products. If you have any questions, please contact info@protofpv.com

Shipping

We can ship to most addresses in the world with some exceptions. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

If you are placing an order outside of Canada, customs taxes, fees, or duties may apply. These are the responsibility of the customer. ProtoFPV is not responsible for any customs taxes, fees or duties.

Pre-Order Products

  • Pre-Order sales are final. 

  • All pre-orders are fulfilled on a first come first serve basis. 

  • For specific shipping times please check the item description for an updated ETA. 

  • If a Pre-Order sale was cancelled by PROTOFPV due to unforeseen circumstances we will notify you and refund your money in full 

Return Policy

  • For any returns or refund requests, please contact info@protofpv.com and request a Return Merchandise Authorization (RMA)

  • You may return new, unopened items within 15 days of delivery for a full refund minus any shipping costs.

  • The customer covers shipping cost unless the return is a result of our own fault 

  • Once the return is shown in good working order, a refund is approved and the correct amount will be refunded to the same account used upon checkout.

  • Due to the nature of the hobby, we will not accept any aircraft or products that show that they were damaged by the customer.

Cancellation Policy

  • For any cancellation requests, please contact  info@protofpv.com with your order number

  • If we have not created a shipping label for your order you may request a cancellation.

  • Custom made drones and Pre-Orders sales are final no order cancellations will be allowed. 

No Warranty

  • ProtoFPV provides no warranty of any kind for any of the equipment it sells or otherwise distributes. You assume all risks for any products purchased or received from ProtoFPV. ProtoFPV and its employees are not liable for any instance of injury to you or others or damage or destruction of property. Additionally, ProtoFPV is not responsible for any damages consequential or inconsequential resulting from the use or application of any ProtoFPV provided products. We sell our equipment expressly without warranty or performance for any use or situation. It is up to the user to ensure that the products safely meet the user’s intended purpose.

  • Suppose an item you received from ProtoFPV is faulty (“Faulty Item”) or inoperable due to a manufacturing defect. In that case, ProtoFPV may replace or repair that item at its sole discretion if ProtoFPV deems that the fault is indeed due to a manufacturing defect and not user misuse, including construction error. ProtoFPV will not be liable for equipment that might have been lost and/or damaged as a result of the Faulty Item.

bottom of page