Question 1

Information regarding purchasing in Canadian Dollar (CAD) Currency

Accepted Answer

The default currency on the site is Canadian dollars (CAD) (ProtoFPV is from Canada). If you wish to pay in your own countries currency using the latest exchange rates, please find the pull down tab in the top header bar to set your currency.

If your currency is not found, please read below: 
When you make your final purchase, it will be in Canadian dollars.
Depending on the method of payment you used, your actual financial institution responsible for your credit card etc. will ultimately charge you your native currency.

Below is an example and may change at anytime as exchange rates fluctuate daily.
Example 1: You live in the United States and purchase $200 Canadian Dollars (CAD) of ProtoFPV products with your preferred method of payment. When you receive your bank statement, it will show as $140 USD.

Example 2: You live in Germany and purchase $200 Canadian Dollars (CAD) of ProtoFPV products with your preferred method of payment. When you receive your bank statement, it will show as $132 Euro

Example 3: You live in Japan and purchase $200 Canadian Dollars (CAD) of ProtoFPV products with your preferred method of payment. When you receive your bank statement, it will show as 20,869.50 Japanese Yen

Tax is only charged to Canadian customers.

Question 2

Tariff Information for US Customers Only

Accepted Answer

August 22nd Update:*For all US customers, a 15% tax is applied at checkout called pre-paid custom duties. Paying this means you shouldn't have to pay anything when it arrives to your door.This amount is remitted back to your government and supports your economy. There's also free shipping for orders over $100! (Canadian currency)*All listings selling titanium screws is deactivated for now until further notice. The steel tariff rate is much too high. I will monitor this the next few days/weeks.

Question 3

What are your Terms and Conditions? Shipping / Returns / Cancellations / Warranty

Accepted Answer

Terms and Conditions Page

Question 4

Availability Status, Processing, and Delivery Time?

Accepted Answer

The availability status shown may effect the estimated processing time of your order

Frames:
In Stock Status: 
Frames with no TPU prints option: Processing time of 2-5 business days
Frames with TPU prints: We need a processing time of 5-10 business days because it is made to order.
Pre-Order Status: Estimated shipping date will be provided. Will ship at a first come first serve basis.

Accessories
In Stock Status: Processing time of 2-5 business days
Pre-Order Status: Estimated shipping date will be provided. Will ship at a first come first serve basis.

Order contains Pre-order and In-stock item:
 We will only ship everything together when the Pre-order item becomes in stock.

Once processing is complete, we will ship the order and you will get an email notification with tracking information if available.

Question 5

Do You Provide International Shipping?

Accepted Answer

Yes we do. If you think your country is unavailable for shipping from the protofpv website, please email us info@protofpv.com with your cart items and mailing address for a custom shipping quote! *We will cancel orders placed from countries currently at war. ProtoFPV is intended for hobby use only!

Question 6

Add Additional Item to an Existing Order?

Accepted Answer

As long as it's not shipped yet, it's not a problem, just email us at info@protofpv.com your request and we will send you an electronic invoice to your email. Once paid up, we will manually add it to your existing order. Please note, if it's a lot of additional items, shipping cost may increase as well.

Question 7

Request Specific TPU Pieces in Different Colours?

Accepted Answer

Yes we can do that.

Example: 
Feet: Rosso
Camera Cage: Stealth 
Antenna mount: Neon etc.

We can even provide a quick render to confirm what you want. 
We need to spend the time 3D printing your request and may require multiple re-spoolings of the printer just for you order.

Please be as detailed as possible and email info@protofpv.com for any custom requests.

Service Charge: $15 per additional colour.
Example: Main base colour is FREE (Ex: Stealth)
Any additional colour: $15 (Ex: Rosso for Feet etc.)

Custom requests may add 5 business days to the total lead time.

FREE SHIPPING WORLDWIDE for purchases over $100!

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